At SyncCity, we aim to ensure that you are completely satisfied with your purchase. Our Return Policy allows you to return eligible products within 30 days of delivery for a full refund or exchange, subject to the following terms:

Eligibility for Returns:

• Items must be returned in their original packaging and condition, unused, and with all tags intact.
• Products marked as “Final Sale” are not eligible for return unless they are defective.
• Custom or personalized items cannot be returned.

Return Process:
To initiate a return, please contact our customer support team at [email protected] with your order number and reason for return. Once your request is approved, you will receive instructions on how to send the item back to us.

Shipping Costs for Returns:
Customers are responsible for return shipping costs unless the item is defective or we made an error in your order. In cases of defects or order errors, SyncCity will cover the return shipping fees.

Refunds:
Once we receive and inspect your returned item, we will process your refund within 7-10 business days. The refund will be issued to your original method of payment. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or payment provider.

Exchanges:
If you wish to exchange a product for a different size, color, or style, please contact us for assistance. Exchanges are subject to product availability.

For any further questions about returns, refunds, or exchanges, feel free to contact us at 713-988-1855 or email [email protected].